Warranty & Repairs

Warranty

The warranty of most products is valid for one year. Warranty cases will be processed to the manufacturer by us, after we have had contact with the customer. If you want to contact us about a warranty case, please contact us at garantie@tenkateshop.com and report what the problem or defect is. This makes it easier to start up the warranty process and shorten the waiting time.

Received a damaged product?

The shipping of the products is done by a third party. This means that a package can crash or fall during a trip through many logistic centers. If a product is damaged, please contact us within days. We will try to provide you with a good solution. Contact us at garantie@tenkateshop.com. We highly recommend to leave your phone number in this e-mail. This way it is possible for us to directly contact you about the situation.